When will you process my order?
Do you guarantee your products?
Substitutions
How do I order gift certificates online?
Can I use my gift certificate or merchandise credit online?
Can I cancel or change my order?
When may I order?
Is there a minimum purchase requirement?
What is your mailing address if I prefer to mail in my order?
Payment information.
SHIPPING
How will you ship my order?
When will you ship my order?
What methods of shipping are available and what is the cost?
Can I postpone shipment of my order?
Do you ship overseas or to Alaska, Hawaii, or Canada?
Agricultural Regulations
What happens if an item arrives damaged?
Can you deliver to a P.O. box?
Can you deliver to my business address?
Welcome to the Customer Service Department.
Here is a list of commonly asked questions, in which we hope you
will find the information you need.
We ship our bulbs and plants at the right time for planting in your
area, with orders dispatched on a first-come, first-served basis
by climate zone. All hard goods are shipped on receipt of order,
unless you request otherwise. In-stock seeds are shipped on receipt
of the order. Daffodils, Tulips, Crocus, and other spring-flowering
bulbs are delivered in the fall. Growing instructions are included
with every order.
Our guarantee ...
ORDERING 
